Return Policy
Last updated: 2026-04-01
We are committed to providing a satisfactory experience for every customer. Please read the following return policy to understand the process.
1. Return Conditions
Returns can be requested within 15 business days of receipt; Products must be in original condition, unused, undamaged, with all accessories; Shipping costs for returns due to quality issues are covered by us; Shipping costs for returns due to personal reasons are the customer's responsibility.
2. Return Process
Contact your dedicated advisor via WhatsApp or Facebook, explain the reason and provide product photos; After confirmation, the advisor will provide a return address and instructions; Ship the product back within the specified timeframe and provide tracking information; Upon receipt and inspection, we will process the refund or exchange within 15 business days.
3. Non-Returnable Items
Products past the return period; Products damaged by the customer; Custom-made or personalized products; Products returned without advisor confirmation.
4. Contact Us
For return requests or questions, please contact our professional advisors through the consultation channels on our website. We are here to help.